Shipping policy

Shipping Policy — The Ninth Thread

At The Ninth Thread, we ensure your handcrafted pieces are packed with care and delivered safely to your doorstep. Please review our shipping guidelines below.

1. Order Processing Time

All orders are processed within 2–4 business days.

During festivals, sales, or new launches, processing may take slightly longer.

Made-to-order items may require additional production time (if applicable).

 

2. Delivery Time

Once dispatched, orders are typically delivered within:

3–7 business days for major cities

5–10 business days for other locations

Delivery timelines may vary depending on courier delays, weather, or regional restrictions.

 

3. Shipping Charges

Standard shipping charges will be displayed at checkout based on your location.

Additional charges may apply for remote areas as per courier rules.

 

4. Order Tracking

Once your order is dispatched, you will receive a tracking link via email/WhatsApp.

You can track your shipment in real time until it reaches you.

 

5. Incorrect Address / Delivery Issues

Please ensure your address and contact number are accurate.

In case of failed delivery due to incorrect address or unavailability, the courier may reattempt or return the package.

Reshipping will be charged additionally.

 

6. Damaged Packages

If your package arrives tampered or damaged:

Please record an unboxing video and take clear photos.

Share them with us within 24 hours of delivery for assistance.

7. International Shipping (Optional – remove if not applicable)

International shipping is available to select countries.

Charges, delivery timelines, and duties vary based on destination.

Customs fees, if any, must be paid by the customer.

 

8. Contact Us

For shipping-related queries, reach out to us at:
📩 [krutika.mauria@gmail.com]
📱 [8454045305]

We are committed to delivering your Ninth Thread pieces with care, attention, and timely service.