Refund policy

Return & Refund Policy — The Ninth Thread

At The Ninth Thread, every piece is thoughtfully crafted with care, precision, and artistry. We hope you love your purchase, but if something isn’t quite right, we’re here to help. Please read our return and refund guidelines below.

1. Eligibility for Returns

We accept returns under the following conditions:

Return request must be raised within 7 days of delivery.

The product must be unused, unwashed, unaltered, and returned with all original packaging, labels, and tags intact.

Items with perfume, makeup stains, wear marks, or damage will not be eligible.

 

2. Non-Returnable Items

To maintain hygiene and quality standards, the following cannot be returned:

Accessories

Sale / discounted products

Made-to-order / customised items

Items bought during special promotions or using store credit

 

3. How to Initiate a Return

1. Raise a Request:
Contact us at [your email/WhatsApp] within 7 days of receiving your order.

2. Approval:
Our team will review your request and share the return address and instructions.

3. Ship Back the Product:
Customers must courier the product to us. Return shipping charges are not covered by The Ninth Thread.

4. Quality Check:
Once received, the item will undergo a quality inspection.

 

4. Refunds

Refunds are provided only in the form of store credit, valid for future purchases at The Ninth Thread.

No monetary or bank refunds will be processed.

Store credit will be issued within 5–7 working days after the returned product clears the quality check.

 

5. Exchanges

We offer size exchanges for eligible items, subject to availability.

If the required size is unavailable, store credit will be issued.

 

6. Damaged, Defective, or Wrong Product Received

If you receive a damaged, defective, or incorrect item:

Please share an unboxing video and photos within 48 hours of delivery.

After verification, we will offer a replacement or store credit.

 

7. Cancellation Policy

Orders can be cancelled only within 12 hours of placing the order.

Orders that are already processed, packed, or shipped cannot be cancelled.

 

8. Contact Us

For any return, exchange, or refund assistance, please reach us at:
📩 [krutika.mauria@gmail.com]
📱 [8454045305]

We’re always here to ensure a smooth and pleasant shopping experience at The Ninth Thread.